Privacy policy

01Who is responsible

VIDA Project Management Ltd, Mauritius (“VIDA”, “we”, “us”), is responsible for the personal information it handles through this website and its enquiries. For privacy questions, contact info@vidaprojectmanagement.com.

Mauritius’s Data Protection Act 2017 is the local framework. GDPR and South Africa’s POPIA are addressed where their scope applies. Information for a commissioned project may also be covered by project-specific notices and appointment documents.

02Information we receive

The information involved depends on how you use the site:

• Enquiries: your name, surname, email address, mobile number and the project details you provide in Get started, including stage, category, location, support, team, timing, budget and optional notes. You may also choose to send information or attachments by email.
• Client portal: sign-in credentials are checked by the authentication provider configured for VIDA in Route Royal. The portal retrieves your own profile and projects assigned to your authenticated account. Profile contact updates are sent to Route Royal. Decision, variation and document responses remain demonstration-only until those live services are connected.
• Portal audit records: the actor’s name and email, action, time, relevant response and, where available, the IP address and browser information supplied with the request.
• Technical requests: your browser sends an IP address, requested page or asset and request headers to the server. Hosting systems may log these to deliver and troubleshoot the site.

Enquiries are voluntary. Without suitable contact details we may be unable to respond. Please send only information relevant to your enquiry, and use fictitious details in the portal demo.

03Why we use information

Enquiries and related CRM records help us answer questions, follow up and discuss the services you request. This is based on requested pre-contract steps or our legitimate interest in handling business enquiries, as appropriate. Providing an appointed service relies on the contract; legally required records rely on the relevant obligation.

Client portal records support access to your appointed project and management of contact details. A separately enabled demo supports review with fictitious information. Technical requests support delivery, troubleshooting and site protection. These purposes rely on legitimate interests, balanced against your rights. Optional uses that require consent must be offered separately; consent can be withdrawn without affecting earlier lawful processing.

The current site does not use personal information for advertising, sell it, or make decisions about you solely through automated processing or profiling.

04The client portal

When configured, the portal uses Route Royal’s authentication service and retrieves projects explicitly assigned to the signed-in account. Session tokens are kept in first-party HttpOnly cookies. The portal does not automatically create an account or project access for a website visitor.

Live contact-profile edits are sent to Route Royal. Signing out removes this browser’s session and project-selection cookies; it does not delete CRM records. Contact VIDA about account access, correction or deletion of project information.

A separately enabled demonstration uses shared sample records. Use only fictitious information there. Demo edits and responses are stored on the demo server and may be visible to other users of that demo account.

05Cookies and browser preferences

VIDA does not set analytics or advertising cookies on the public website. The optional Google map may use Google cookies when you open it. Its language is selected through the page URL and, for the initial visit to the home page, your browser’s language setting.

The portal uses the first-party cookies below for sign-in, project selection and language. Authentication cookies use the site-wide path so they can be refreshed securely on the server:

You can remove or block cookies in your browser. Blocking the session cookie prevents the portal from keeping you signed in. The language cookie stores a browser preference. Demo mode also stores a language preference in its sample profile.

06Providers, sharing and transfers

VIDA uses the providers below. Enquiries may be recorded in Route Royal for follow-up. The Get started wizard sends your contact details and project brief to Route Royal through a server-side SDK integration when configured. Answers remain in page memory until you submit and are not saved in browser storage. Reloading or leaving the page clears unsent answers. There is no CRM tracking script. Live portal sign-in, assigned-project reads and contact-profile updates use the configured Route Royal services; demo submissions stay in the separate demo store. Email correspondence also passes through the email services used by the sender and VIDA.

VIDA staff handling the enquiry may access relevant records. Professional advisers, project parties or authorities may receive information where necessary for an agreed appointment, a legal obligation or a legal matter. This does not authorize unrelated marketing use.

Providers operate internationally and processing may occur outside Mauritius or your country. Cross-border processing requires the protections applicable to the transfer, including Mauritius’s section 36 and, where relevant, GDPR Chapter V or POPIA section 72. Contact VIDA for the processing locations and safeguards relevant to your information; this notice does not claim that all data stays in Mauritius.

Links to LinkedIn and other external websites take you to services with their own privacy notices. LinkedIn is not embedded as a tracking widget on this website.

The Contact page loads Google Maps only when you select View map. Google receives technical information such as your IP address and browser information and may use cookies under its own privacy policy. Closing the map removes the embed but does not delete information already received by Google.

07Keeping and protecting information

Enquiry and CRM retention is determined by the time needed to respond and follow up, any resulting appointment, applicable record-keeping obligations and unresolved claims. Information should be removed or anonymised when those purposes end. Ask VIDA for the period or criteria applicable to your record; cookie lifetimes do not define business-record retention.

Demo submissions have no automatic deletion schedule at present. They remain in the demo store until it is reset or the records are removed. Cookie expiry is separate from retention of these records.

Use the demo account only with fictitious information. For an enquiry involving confidential material, contact VIDA first to agree an appropriate way to share it.

08Your rights and requests

Depending on the circumstances and applicable law, you can request access, correction, erasure or restriction, object to processing, and withdraw consent where processing relies on it.

• Email info@vidaprojectmanagement.com with your request and enough context to identify the information concerned.
• We may ask for proportionate identity verification before releasing or changing information. Please do not send identity documents unless requested.
• Rights can be subject to legal exceptions; a request to erase information may not remove records that must be kept by law or for a legal claim.

09International visitors

Accessing a Mauritian website from another country does not, by itself, make every foreign privacy law apply. Where GDPR or POPIA governs a particular activity, the corresponding protections apply.

• GDPR: where applicable, rights include access, correction, erasure, restriction, objection and portability when its conditions are met. Requests normally require a response within one month; a lawful extension must be explained within that month. You may complain to the relevant EEA supervisory authority.
• POPIA: where applicable, you may ask whether information is held, request access or correction/deletion, object as provided by law and complain to South Africa’s Information Regulator. Requests are handled within the applicable legal timeframes.
• Consent withdrawal does not affect processing that was lawful before withdrawal. Any applicable rights concerning automated decisions remain available; the current site does not make such decisions.

10Questions and complaints

You can raise a concern with VIDA using the contact details below. You also have the right to complain to Mauritius’s Data Protection Commissioner; you do not have to contact us first.

11Changes to this notice

We will update this page when the site’s collection, cookies or portal arrangements change. The date above identifies the latest version. A live portal or new analytics service will need a corresponding update to this notice.